Operluma in action

Streamlining Specsavers’ service operations through intelligent staff coordination

By connecting cross-department teams with real-time service management capabilities, we helped Specsavers, the largest privately owned optometry company in the world, achieve breakthrough efficiency and revenue gains.

26x

ROI multiplier $26 in rev for every $1 spent on Operluma

30%

Increase in operational efficiency

10%

Increased patient conversions

How we transformed our clinic with Operluma – A game changer for efficiency & customer service

At Specsavers Millwoods Town Center, communication challenges were causing delays, inefficiencies, and frustration for both staff and patients. Retail Director Yanette shares how implementing Operluma streamlined operations, improved team coordination, and enhanced customer service.

With Operluma, the clinic saw a 10% increase in conversion rates, maintained a 70%+ MP PF score, and generated $26 in revenue for every $1 spent. The result? A more efficient clinic, happier staff, and better patient experiences. Explore how this solution made a measurable difference.

Schedule a Demo

How we transformed our clinic with Operluma – A game changer for efficiency & customer service

SpecSavers' Challenge

Scaling coordinated service across multiple touchpoints and departments

With numerous of patient interactions daily across exam rooms, dispensing areas, and specialized services, SpecSavers struggled to maintain efficient staff coordination and consistent service delivery using traditional coordination & communication methods:

Inefficient handoffs between departments resulted in lost revenue opportunities and decreased patient conversion

Manual communication processes created critical delays in patient care and service delivery

Managers lacked real-time visibility into staff performance and service delivery metrics

The Operluma solution

Driving 25% revenue growth through smarter staff coordination

By implementing Operluma across dozens of key service areas, SpecSavers transformed their operations with real-time communication and task management, driving breakthrough improvements in patient satisfaction and revenue growth.

Streamlined staff coordination led to 30% greater operational efficiency and 10% higher patient conversion rates

Unified 10 staff members across 9 service areas through a single, intuitive communication system

Real-time task management dashboard gave managers full visibility into service delivery and staff performance

Deliver a new type of guest experience through streamlined venue operations

Strengthen staff coordination, task management, and fan satisfaction through one unified platform.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Operluma is the perfect solution! When our servers are handling multiple suites, being able to leverage a solution like Operluma where guests can immediately get a hold of a suite attendant is a big value add and gap that we were trying to fill.

Yanet Chavarria

Retail Director at Specsavers

Yanet Chavarria

Retail Director at Specsavers

Built for any organization

One platform, endless enterprise solutions

From healthcare to manufacturing, Operluma replaces fragmented systems with a unified platform that connects teams instantly and drives measurable results.

Accelerate IT Support & Facilities Response

Connect office staff instantly with IT and maintenance teams to resolve tech issues and facility requests faster, improving workplace productivity.

Streamline Floor-to-Management Communication

Enable real-time incident reporting and maintenance requests from the production floor, reducing downtime and improving safety response.

Optimize Patient Care Handoffs

Connect care teams seamlessly across departments to ensure smooth patient transitions and reduce communication delays that impact care delivery.

Improve Customer Service Speed

Connect floor staff with stockroom and management teams, dramatically reducing customer wait times and improving satisfaction.

Get rid of old tech

Turn operational friction into guest satisfaction

Our intelligent platform connects your entire organization through real-time communication and task management, making it easier to provide the world-class customer experiences that your team strives for.

Real-time communication

Enable seamless staff-to-staff communication with one-touch service requests and real-time status updates.

Smart task assignment

Streamline staff coordination with click-and-go task management and automated notifications to connected smart devices.

Full operational intelligence

Track service delivery and staff performance in real-time across all departments and locations.

Enterprise service management built for scale

Used by the world’s leading companies